Why a deposit is being checked

Every deposit that arrives is either credited to your balance or held for a person to check. It is never dropped. When one is held we send you a message called Deposit being checked, so that a held deposit does not look like a lost one.

Why deposits are held

Most deposits are credited automatically. A deposit is held when something about it needs a human decision, for example when:

• a different coin arrived from the one the address was issued for
• the right coin arrived on a different network from the one you chose
• the figures reported by our payment provider do not agree with each other
• the payment reached a different address from the one we issued, or more arrived after we had already reviewed it
• it is one of the deposits our team checks as a matter of routine

We do not publish every rule that decides which deposits are checked, or the amounts behind them. Publishing them would show exactly how to avoid a check, which would defeat it.

What happens next

• You do not need to do anything. Our team reviews the deposit, and you get a notification and an email when it is credited.
• If it cannot be credited, we tell you why, and support can explain what happens to the funds.
• While it is held it still counts as money we owe you, and it is included in our proof of reserves.

Avoiding a hold

• Send only the coin shown on the deposit page, on the network shown. Sending on a different network is the one mistake that may not be recoverable.
• Open the deposit page before each deposit and use the address it gives you then. A transfer to an old address can still be found, but it takes longer to match to you.
• Send at least the minimum shown for the network.

If you sent a deposit that shows nowhere at all, neither credited nor being checked, open a support ticket with the amount, the network and the transaction hash.