The commonest way an account is emptied is simple: someone gets in, adds their own withdrawal address, and pays out before the owner notices. The address book and the waits below exist to give you time to notice.
Saving an address
- Save addresses from the Withdraw page, each with a name you choose. Adding one asks for your fund password.
- You can keep up to 20 saved addresses.
- An address belongs to one network. Withdrawals are available on BNB Smart Chain (BEP-20). If you paste an address that belongs to a different network, we tell you which one it looks like rather than accepting it.
- We email you every time an address is added, whether or not you added it.
The new-address wait
New addresses can be used as soon as they are saved at the moment. We still email you every time one is added.
Sending to an address you have not saved
You can also withdraw to an address you type in once, without saving it. The first time you send money to an address you have never been paid at, a member of our team may check the withdrawal before it goes out. Saving the address, and waiting out its new-address period, is the smoother route for somewhere you will send to again.
Pauses after a security change
Changing your sign-in password or email address, pauses withdrawals for 24 hours. Every other device signed in to your account is signed out at the same moment.
Changing your fund password pauses withdrawals for 24 hours as well. Setting one for the first time does not.
The withdraw page shows when a pause ends. You can still deposit, delegate and use the rest of your account during it. The pause is the whole point: whoever made the change might not be you, and it gives you time to read the email we send and act.
If a pause started and you did not make the change, contact support straight away. We can also hold withdrawals on your account while we look into it.
Other reasons a withdrawal waits
- It is over your withdrawal limit, or under the minimum. See fees, minimums and limits.
- It is being reviewed. Withdrawals can be checked by our team before they are sent, and larger ones need a second member of staff to approve them.
Figures on this page are read from the platform’s current settings. Your dashboard always shows the ones that apply to your account.